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Expert assistance with remote technology
We are now using the internet to offer expert assistance to support workers without the need for a personal visit. It’s an extremely flexible approach with can provide excellent learning opportunities for specialist staff who work with the individual during the process.
How a remote assessment works:
- the computer must have a broadband connection and the individual needs to be supported by an adult with a phone link to AbilityNet
- permission to use online streaming allows us to make adjustments to the computer settings
- a web camera, which can be adjusted to focus on hands, seating position etc., shows the workstation, and we can observe any difficulties there are with mouse, keyboard or other controls
- practical solutions and observation, together with a phone link to the supervising adult, ensures we can give appropriate advice on possible adaptive and assistive solutions
- equipment or software is available on loan so that it’s suitability can be tried out before it’s bought, minimising the risk of an unsuitable purchase
- further support is available from the AbilityNet consultant if required
Remote Assessment and Expert Support is charged at an hourly rate, and will vary depending on the number of sessions organised. Many people prefer two or three short sessions to absorb changes in their technology in their own time. Without travel time and costs, this doesn’t increase the overall cost. Further details are available from our Advice and Information Service.