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New service means better IT support for disabled people nationwide
16/02/2005
ITCH Network (part of the British Computer Society) and national IT
and computing charity, AbilityNet, have agreed to work in partnership
to provide a more effective computing support service to disabled people
in the UK.
ITCH Network (formerly IT Can Help) is a network of volunteers who provide
free computer support to disabled people. Volunteers visit people in
their own homes and at other locations such as residential homes and
day centres. ITCH Network has helped more than 5,000 disabled people
overcome computer-related problems, since it was founded in 1994, by
helping with the installation of new equipment, trouble shooting and
facilitating Internet access, as well as referrals to other sources of
help when needed.
As the leading experts in the field of disability and computing, AbilityNet can provide ITCH volunteers with specialist training opportunities, the professional support of their national advice and information helpline and the deployment of their team of consultants when a client needs an assessment for a more complex solution to their computer access problems.
In addition to providing fast, on-the-spot solutions to practical computer problems, ITCH Network can refer clients requiring services they are unable to provide to AbilityNet, through its network of volunteers. The information provided by ITCH Network will enable AbilityNet to speed up assessments and implement solutions to problems more quickly.
Commenting on the agreement, ITCH Network’s Founder and Chairman Ken Stoner said: “Working in partnership will enable both organisations to provide a seamless service to disabled clients all over the UK through the integration of their respective resources. In particular, the agreement will allow ITCH Network to speed up the completion of its UK network and improve the efficiency of the pan-disability service provided by its volunteers. It’s a tangible example of two charities working together to find new ways of meeting modern demands, and make the most of their limited income to satisfy the needs of the greatest number of people.”
David Banes, Operations Director of AbilityNet, said: “I think the most important immediate effect is that there is now a national, single point of contact for access to volunteers as well as our services – freephone number 0800 269545. This reduces complexity and frustration for users. It’s efficient and cost effective as it makes sure that the right service is delivered where and when it’s needed; thus clients can move between the two organisations seamlessly and optimise the benefits of both.”
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